FREQUENTLY ASKED QUESTIONS (FAQs)
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1How much is the solar energy system?

The price of the solar energy system depends on the capacity and type of system you need. For a quotation, kindly send us the following to [email protected] or GET A FREE QUOTE

  1. Last 3 months copy of your electricity bill
  2. Roofing area
  3. List of appliances and number of hours usage
  4. Name, complete address, email address, and contact number

If you’re located near Cagayan de Oro, we can also schedule a FREE technical survey.

2Where are your products made?
GREENERGY Solar considers quality as a primary concern in providing solar equipment and services while considering cost. Solar technology leaders around the world are converging to manufacture in China because of less expensive raw materials and lower labor and production costs. However, we can offer our customers a choice of where to source their equipment, whether from China, Germany or the US--this will be the customer’s call.
3What is my assurance of your solar product’s quality?
We can assure that all our products have gone through rigorous testing protocols and have passed global standards. Whether manufactured in China or other countries, they are sourced from reputable suppliers and used worldwide in countries like Australia, the UK, and Germany which means they have passed stringent quality standards from these countries in terms of product safety and quality.
4How long will your products work?
The linear power output warranty of our solar panel is 25 years. It means that we can guarantee our panels to achieve maximum efficiency for at least for 25 years. The product warranty of our solar panel is 10 years while the product warranty of the inverter is 5 years.
5Can I buy a single panel?
Yes, you can. But we would like our customers to enjoy the maximum benefits of a complete system. Designed by our engineers, the system will make sure that the power of the sun is maximized to serve your needs at the least possible cost, all the while keeping your household safe. It is important to make sure of the technical compatibility and matching as well as electrical system balance which we can guarantee in our set-up.
6Can I use my solar power during brown out?

Yes you can. For this, a back-up storage which we call “Hybrid” system is to be designed into the set-up. Hybrid systems can be connected to the grid, store excess power in batteries and run emergency loads from these batteries. During power outages, a Hybrid system allows for the critical loads (e.g., tv, ref, lights, fan) to run directly from Solar and battery.

7Does On-Grid (grid tie) work during brownout?
Grid tie does not work during brown-out. This is solely because of safety. The grid tie set-up is designed to automatically shut down within seconds after the brown-out. When the grid is off, your excess power will energize the grid and could endanger by electrocution the linemen who are in the process of fixing the electric line.
8I typically use a lot of electricity at night
If that is the case, the recommended system for you is the hybrid system. The hybrid system will include batteries so we can store the excess power during the day for use in the night or in case of brown-outs. However, during brown-outs, only the critical loads (e.g., tv, ref, lights, fan) should be supplied by the batteries.
9Can I use my aircon at night through solar?
Off-grid and hybrid are the only systems that can run at night due to its storage battery. However, we don’t recommend to connect aircon to the batteries as they would get used up easily, unless if we put in many batteries which would be additional investment for you.
10What is net metering?

According to Renewable Energy Act of 2008, net metering is when the excess power generated from the solar PV installation will be delivered to the local distribution grid of the electric distribution utility and will be used to offset the end-user’s electricity consumption.

In other words, end-users become “prosumers” or producers and consumers of electricity at the same time. In effect, end-users are able to generate savings on their electricity bill and protect themselves against rising electricity prices.

11Is net metering available in my area?

Net metering already exists in Cagayan de Oro. We have the most net-metering applications in the city. In fact, our office and showroom has net metering approved by Cepalco.

At any time, if our office ends up producing more electricity from our solar rooftop than what we use, we are able to send this power to the grid and help Cepalco meet electricity demand from other customers. In turn, we will be rewarded with a debit on our bill.

We are also in the talks with nearby utility companies and they support net metering, as mandated by the Renewable Energy Act of 2008.

12What are your payment terms?

Here are the available payment terms:

50% down Payment – Upon Agreement

30% Second Payment - Upon Delivery

20% Final Payment – Upon Activation

13How much is the installation cost?
We provide free installation for projects within Cagayan de Oro. However, for projects outside Cagayan de Oro, there will be a corresponding fee, depending on the logistical and manpower expenses incurred.